PROVIDING YOUR HOLIDAY
Your holiday contract is with SOLIMAN TRAVEL LTD, a fully bonded member of ABTA and licensed by the Civil Aviation Authority. We will arrange to provide you with the various services which form part of the holiday you book with us.
Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease brochure prices, and to decline any booking. The booking is not accepted until the date shown on the balance invoice, which will be sent to you or your travel agent. It is only then that a binding contract exists between you and us.
IF WE CHANGE YOUR HOLIDAY BEFORE YOUR DEPARTURE
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. However, we plan arrangements many months in advance of your holiday, and use the services of independent suppliers such as airlines, hotels etc, over whom we have no direct control. It is therefore the case, that on occasions changes do have to be made, and we reserve the right to make these.
Most of these changes are minor. However, if we consider them a major change we will endeavour to advise you or your travel agent as soon as is reasonably possible if there is time. We consider a major change to be one where there has been a significant change of resort, a change of accommodation to that of a lower category and/or price, a change of flight time of more that 12 hours, and a change of departure airport, (except between London airports). In the case of your being advised of a major change before your departure, you then have the following choices:
- To accept the alternative offered.
- To choose and purchase another available holiday from us at the appropriate price.
- To cancel your holiday and receive a full refund of all monies paid to us.
Whichever of the above options you choose, we will pay you compensation of £30 per person if a major change is notified to you or your travel agent within 61 days of your scheduled departure date.
IMPORTANT NOTE: We will not pay any compensation for changes which arise as a result of situations beyond our control. For example technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, refusal of landing rights by the CAA to any airline. This also includes any other acts of force majeure, namely: war or threat of war, terrorist activity, riots, civil strife, strikes and other industrial disruption, natural disasters, fire, quarantine, epidemics, bad weather conditions, Government action, or other such unforeseen events.
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IF WE CHANGE YOUR HOLIDAY ACCOMMODATION WHILST IN RESORT
We do not control the day to day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation is not available when you arrive at your resort. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the brochure price between the accommodation booked and that available, and will pay £30 per person for any inconvenience.
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IF WE CANCEL YOUR HOLIDAY
We reserve the right to cancel your holiday for any reason. However, we have no intention of cancelling your holiday within 61 days of departure unless it is for a reason outside our control (see IMPORTANT NOTE). If we have to cancel your holiday, we will offer you:
- An alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you, or
- A full refund of all monies paid. In both cases, compensation as offered for major changes will also be paid. The above offers will not apply where the cancellation by us arises out of non-payment or late payment on any part of the cost of your holiday, or for alterations requested by you within 61 days of departure, when amendment or cancellation charges will apply.
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OUR COMMITMENT TO YOU FOR YOUR HOLIDAY ARRANGEMENTS
Soliman Travel Ltd. is a member of ABTA, Registration No. V829X, and is licensed by the Civil Aviation Authority, ATOL No. 2556 and bonded with major banks/insurance companies to protect customer holiday payment and repatriation.
The price of your travel arrangements was calculated using exchange rates quoted in the Financial Times Guide to World Currencies on 05 February 2001 in relation to the Egyptian currency. The price of your holiday quoted in our Tariffs is subject to change prior to booking. However, the price we confirm at the time of booking is the price we guarantee.
We will accept liability for matters which arise as a direct result of our negligence and/or breach of our contractual duty to exercise care in making arrangements for you, including any acts or omissions by our employees or agents. Furthermore, we will accept liability for any negligent act or omission of our suppliers, whilst they are acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us, including any claim involving death, personal injury or illness.
In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in accordance with the relevant international conventions. You can ask for copies of these international conventions from our London offices.
It is important to note that travel with a particular carrier will be subject to the conditions of carriage of that carrier, some of which may limit liability. Copies of such conditions are available from our London offices.
Operational decisions may be taken by Air Carriers and airports resulting in delays, diversions or rescheduling. Soliman Travel has no control over such decisions, and is therefore unable to accept responsibility for them.
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OUR COMMITMENT TO YOU FOR PERSONAL INJURY CLAIMS
(UNCONNECTED WITH ARRANGEMENTS MADE BY US)
Should you or any member of your party suffer illness, personal injury or death, through any misadventure during your holiday out of an activity which does not form part of your holiday arrangements, nor part of any excursion sold through us, we shall offer you, subject to our reasonable discretion, assistance in pursuing any claim you intend making against the offending party, provided that you request such assistance within 90 days from the date of the misadventure.
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UNUSED SERVICES
No refund or compensation will be made or given for any unused hotel/cruise accommodation, meals or any unused services or features of the tour/holiday, nor will such be exchangeable for any other accommodation, meals, services and features.
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DEALING WITH COMPLAINTS
We certainly hope that we can settle any holiday complaints amicably. However, should this prove not to be the case, you may refer any dispute in relation to this contract to an Arbitrator appointed by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability of the client in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or £7,500 per booking form, or to claims which are solely or mainly in respect of physical injury or illness, or the consequences of such injury or illness. An application for arbitration must be made within nine months of the date of return from the holiday, but in special circumstances it may still be offered outside the period. Details may be obtained from the Association of British Travel Agents.
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JURISDICTION
This agreement shall be governed by English law and be subject to the exclusive jurisdiction of the English courts.
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NOTE
We pride ourselves on the quality of our sales staff. We are committed to on-going training, part of which sometimes involves the recording of phone calls.